ATX

FAQ

Quick answers to common questions

Why Choose Custom?

Custom-made clothing like that offered by J.Hilburn, focuses on fit and personal preference which makes men look and feel great. It boosts confidence. Saves time and money by helping create coordinated looks and custom suits.

I’m hard to fit. Will this work for me?

Most certainly! For men who are hard to fit, J.Hilburn offers a custom clothing experience that addresses the challenges of the off-the rack department store clothing. As your expert personal stylist, Linda will help with customization of body types and can identify fit issues. All garments are made to your exact measurements, for a fit that is comfortable and flattering. 

How much does a J.Hilburn custom suit cost?

Surprisingly close to what you already spend off-the-rack:

-Essential Collection Suits from $1,207
-Revenge Collection Suits from $1,566
-Limited Edition Suits from $766 to $2,480 

-J.Hilburn Tuxedo begins at $848

The difference comes down to the fabrics and details you select. J.Hilburn offers new arrival collections to meet all your wardrobe needs. 

Do you provide apparel for B2B events?

Yes.  Linda provides a tailored corporate program featuring J. Hilburn custom clothes, created for executive teams, incentive initiatives, and client recognition. Each program is thoughtfully structured to align with your company’s brand standards and appropriate at the leadership level. Expertly managed by Linda Scott for a concierge-style experience. 

Do you offer custom wedding suits in Austin?

Without question! Linda’s stylist expertise in custom wedding suits and tuxedos is a better option than renting because it provides the groom with the ideal fit. A custom suit is tailored to your exact measurements, ensuring a flawless fit that enhances your appearance on your wedding day. Sentimental value and personalized style reflect your individual taste and wedding theme. 

How far in advance should I order my wedding suit?

Recommend 8 weeks before your wedding to allow for fabric selection, tailoring, and final fittings.

Do you style groomsmen as well?

Definitely. As personal stylist for JHilburn, Linda coordinates groomsmen suits and customized tuxedos to create a consistent look while ensuring every individual has the right fit. Navy and black are the most popular choices for groomsmen suits and tuxedos. These colors are versatile and compliment the wedding theme. The lasting impression ensures the wedding party looks their best in photos and memories. 

Can I access my account online?

Absolutely. After your first order, you will have a J.Hilburn online account where you can view order history, track orders, manage your profile, create wish lists and communicate with Linda to send her messages and requests. The online portal is user-friendly and easy for you to keep track of your purchase history. 

How do I get started?

Simply schedule a consultation with Linda Scott. The initial measurement process involves you completing an quick online survey about your fit preferences. Linda will meet you in person to take your measurements over your clothes with measurement tape.  Measurements can also be taken using a virtual measuring app for additional convenience. The client profile is then created based on client’s preferences. 

What if my wife shops for me?

If your wife shops for you, Linda will simplify everything: scheduling, measurements, fabric selections, fit preferences and delivery. Linda provides a concierge-style experience.  Most wives genuinely enjoy it giving wives confidence that every detail is handled while still honoring their husband’s personal style.

Can my wife or partner be involved?

Of course! Partners or wives can definitely be involved in the custom clothing process. Many clients bring their partner to appointments for input on style and fit. It can assist to ensure your clothing choices fit your preferences and lifestyle.

Is this better than the brands I wear now?

Yes. Custom always wins. Finer fabrics, superior fit and your style stamped on every detail. With your own personal stylist providing expert style advice, Linda will demonstrate her attention to detail making your custom suit a valuable addition to your wardrobe. Why wear another label when you can wear your own?

Do we need to meet every time I order?

No. Your J.Hilburn profile keeps your measurements, preferences and past orders on file. It is good to meet periodically with Linda, especially if there have been changes in weight or body shape and if you want to explore new styles or fabrics. 

What is the Fit Guarantee?

If you are not 100% satisfied with the fit or performance of your J.Hilburn custom purchase, we will provide you with a complimentary remake or alteration of the garment. In addition to remakes and alterations, garments can be returned for J.Hilburn Credit, refunds or exchanges subject to the policies.

What is the J.Hilburn return policy? Is there a time limit?

If you are not 100% satisfied with the fit or performance of your J.Hilburn purchase, please return or exchange it. If you exchange your product and are still not 100% satisfied, you will get a prompt and complete refund. To process a return or exchange, please contact Linda Scott for assistance. We ask our customers to provide any returns within ninety (90) days of the product being delivered.

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